Frequently Asked Questions
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
Keys can be picked up on move-in day starting at 11:00am during office hours. Please ensure that all required move-in documents and payments are completed beforehand to avoid delays. Contact the office if you need to schedule a specific time or have additional questions.
No, we currently do not offer contactless move-in options. All move-ins must be completed in person during office hours to ensure all paperwork and payments are finalized and keys are issued directly. If you have any concerns or special requests, please contact the office, and we’ll do our best to assist you.
Our property uses Matador Towing for vehicle towing and enforcement. If your vehicle has been towed or you need assistance, you can contact them at 469-669-9897 or visit their office at 8035 E R.L. Thornton Fwy. Suite 272, Dallas, TX 75228. Please refer to the community parking policy for additional information on towing procedures.
There is no designated guest parking area on the property. Guests are welcome to park in available spaces, but we ask that they be mindful of resident parking areas to avoid any inconvenience. Please ensure that guests park legally and follow all posted parking regulations. If you have any questions or need assistance, feel free to contact the office.
At the time, our community does not offer assigned parking spots. Please contact the office for more parking related requests.
Unfortunately, we do not permit work or commercial vehicles to be registered or parked on the property in addition to personal vehicles. We ask that all vehicles parked on the property be for personal use only. If you have any questions or need assistance, please contact the office for further information.
Towing is enforced when vehicles are parked in violation of the community’s parking policies, such as in reserved spots, fire lanes, or blocking access. Towing is typically enforced [insert specific times, such as ‘during business hours’ or ’24/7 for any violations’]. For a full list of parking regulations and enforcement details, please refer to our parking policy or contact the office.
Carports are $50 extra a month and garages are $150 extra a month.
Yes, garages are available at this property. Please contact the office for more information on availability, as well as any specific requirements to reserve a garage. We’re happy to assist with the reservation process.
Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to use the facilities as they are open, but be aware that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.
Pool hours are 10am to 10pm daily
24/7 fitness center here at Landmark at Crowley
Residents are allowed up to 2 guests in the amenity areas. Excessive noise or overcrowding may lead to restrictions on the number of guests allowed.
No, the office does not hold packages for residents. We recommend having packages delivered directly to your apartment or using a third-party service for delivery.
No, our community does not have package lockers. We recommend having packages delivered directly to your apartment or utilizing other delivery services for secure handling.
Our property does not utilize package lockers. If you have questions about package delivery or need assistance with receiving packages, please contact the office for further information.
At our community, delivery times are dependent on the delivery carrier. common carriers including but not limited to USPS, FedEx, UPS, and Amazon will provide delivery instructions and tracking details directly to the resident. For deliveries from services including Uber, Lyft, or similar services, we recommend including access instructions and directions to your apartment.
Yes, our property does have a courtesy officer onsite.
No, there are no formal quiet hours in the community. However, we ask all residents to be respectful of their neighbors and keep noise levels reasonable, especially during late-night or early-morning hours.
No, our community does not have 24-hour surveillance. However, we encourage all residents to remain vigilant and report any suspicious activity to the office or local authorities to help maintain a safe environment.
No, there are no cameras in the parking lot areas. However, we encourage all residents to be mindful of security and report any suspicious activity through the resident portal at any time. If the situation is an emergency or requires immediate attention, please contact local authorities.
Yes, you can install security cameras, provided they are positioned within your apartment’s entryway and don’t capture shared spaces. Additionally, they cannot cause any damages upon installation or removal. Please notify management prior to installation to ensure compliance with community guidelines.
Utilities are billed separately from your rent. You’ll receive information on how to set up your utility accounts when you move in.
Each unit has its own water meter, and you are billed directly based on your individual water usage. This ensures that you only pay for the water you consume. If you have questions about your bill, your water provider can offer more information.
Residents can choose their electric provider
Guests are welcome to stay for up to 7 days. For stays longer than this, please contact management for approval to ensure all residents’ comfort and safety.
Guests are welcome to park in uncovered parking spaces. Spaces are available on a first-come, first-served basis, so please remind your guests to check posted signage for any time limits or restrictions.
No, there are no specific restrictions on the number of guests. We simply ask that all residents and their guests respect community rules and remain considerate of neighbors.
Yes, if you have guests staying for longer than 7 days, please notify the office in advance. This helps us manage guest access and ensure compliance with community guidelines.
While we understand the concern regarding pest control issues, transferring to a different apartment is not typically an option solely due to pest-related matters. Our team is committed to resolving any pest control issues promptly and effectively. Please submit a request through the resident portal, and we will schedule an inspection and treatment with our pest control provider. If the issue persists, we will work with you to explore further solutions. If you’re experiencing ongoing concerns, please reach out to the leasing office for assistance.
Pest control services are scheduled every Monday. If you need additional treatments or have specific concerns, please submit a request in the resident portal.
Yes, additional pest control services can be requested outside of the regular schedule. Please note that these services may be at the cost of the resident. Contact the office by submitting a request in the resident portal for details on pricing and to arrange a visit.
Sunday through Thursday
Trash bins are conveniently located throughout the property. We encourage residents to dispose of trash in these designated areas for proper waste management. If you have any questions, please contact the office or submit a request in the resident portal.
2 trash bags are the usual standard per home.
No, residents are not allowed to opt out of valet trash.
At this time, we do not offer recycling.
Resident events are generally held once a month. It’s a great opportunity to meet your neighbors, enjoy some fun activities, and stay connected with the community.
Absolutely! We’d love for you to bring a friend or guest to join our resident event.
Our community welcomes a variety of pets, with a limit of 2 pets per apartment. However, certain breed restrictions may apply for dogs, such as ‘refer to our pet policy for specific breeds’. Exotic animals, including ferrets, rodents (excluding small caged pets like hamsters), snakes, lizards, or any poisonous animals, are not permitted. Please contact the office for the full pet policy, including size limits, breed restrictions, and any applicable fees.
Our pet policy requires a $400 non-refundable pet fee, and $35 per month in pet rent for each pet. If you have any questions or need further details, feel free to contact the office or submit a request in the resident portal.
Additional access remotes or keys can be requested through the leasing office. Please note that there may be an associated cost for residents.
Currently, the fee for replacing lost or damaged Garage remotes/keys is $75.
No, residents are not permitted to rekey their apartments independently. However, you may contact the leasing office, and our team will be happy to assist with the rekeying process. Please note that there may be an out-of-pocket charge for this service.
No, there is no specific limit to the number of guest vehicles allowed to park. However, guests must follow all parking policies, including parking only in designated guest spaces. If you have questions about parking, please reach out to the office.
Residents will be provided with information on how to have their guests register their vehicles.
No, guests are not permitted to park in resident-assigned carports or parking spaces. Guests should park in designated guest parking areas to avoid violations. For more information about parking policies, please contact the office or submit a request in the resident portal.
Yes, all guests are required to register their vehicile. Also, within 24-hours your guests will have to register again.
No, our property is pre-wired for AT&T. Our residents can call AT&T with the provided number during move-in and can complete set-up from there.
No, if internet and/or cable services are provided by the community, you are required to use the community-provided services. If you have any questions or concerns, please contact the office for further clarification.
AT&T only
No, there are no installation fees for internet and/or cable services provided by the community. However, if you choose to set up your own provider, any installation fees would be charged by the provider directly.
No, the mail area is not under video surveillance. Residents are encouraged to report any issues through the resident portal. For emergencies or urgent matters, please contact local authorities.
Yes, currently, we do have ADA units available. Our community adheres to all fair housing rules and regulations.
Yes, the community offers private yards and green spaces for residents.
Yes, our community manages lawn services for private lawns.
Yes, sprinkler services are provided in private yards.
Yes, you are permitted to add ground lanterns to your private yard. Private yards only.
Landmark at Crowley is a tax credit community operating in accordance with affordable housing program requirements. Our community reserves a portion of apartment homes for income-qualified households based on area median income (AMI) guidelines.
We accept Housing Choice Vouchers (HCV) and other forms of rental assistance. We do not refuse to lease to applicants solely because they participate in the Housing Choice Voucher program, and our policies are designed to comply with all applicable housing regulations.
Income limits, qualification criteria, and availability are subject to change. Please contact the leasing office for current program details.
Rent payments are made securely online through the resident portal.
Most applications are processed within 2–3 business days.
No, Landmark at Crowley is not a smoke-friendly community.
Yes, residents are required to maintain renters’ insurance throughout their lease term.
Yes, Landmark at Crowley is pet-friendly. Breed restrictions, weight limits, and additional fees may apply. Contact our leasing team for more information.
Yes. We have on-site maintenance available to help keep your apartment in top condition.
Submitting a maintenance request is easy. Residents can log into the online resident portal and submit a request anytime.
For maintenance emergencies, simply contact our 24-hour maintenance number, and a team member will assist you as quickly as possible.
Residents are responsible for routine household upkeep inside their apartment. This includes tasks such as changing air filters.