Frequently Asked Questions
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
FAQs
What time can I pick up keys on move-in day?
Keys can be picked up on move-in day starting at 11:00am during office hours. Please ensure that all required move-in documents and payments are completed beforehand to avoid delays. Contact the office if you need to schedule a specific time or have additional questions.
Can I do a contactless move-in?
No, we currently do not offer contactless move-in options. All move-ins must be completed in person during office hours to ensure all paperwork and payments are finalized and keys are issued directly. If you have any concerns or special requests, please contact the office, and we’ll do our best to assist you.
What towing company is used?
Our property uses Matador Towing for vehicle towing and enforcement. If your vehicle has been towed or you need assistance, you can contact them at 469-669-9897 or visit their office at 8035 E R.L. Thornton Fwy. Suite 272, Dallas, TX 75228. Please refer to the community parking policy for additional information on towing procedures.
Where is guest parking located?
There is no designated guest parking area on the property. Guests are welcome to park in available spaces, but we ask that they be mindful of resident parking areas to avoid any inconvenience. Please ensure that guests park legally and follow all posted parking regulations. If you have any questions or need assistance, feel free to contact the office.
How do I get an assigned parking spot?
At the time, our community does not offer assigned parking spots. Please contact the office for more parking related requests.
How do I register my work vehicle in addition to my personal vehicle?
Unfortunately, we do not permit work or commercial vehicles to be registered or parked on the property in addition to personal vehicles. We ask that all vehicles parked on the property be for personal use only. If you have any questions or need assistance, please contact the office for further information.
When does towing get enforced?
Towing is enforced when vehicles are parked in violation of the community’s parking policies, such as in reserved spots, fire lanes, or blocking access. Towing is typically enforced [insert specific times, such as ‘during business hours’ or ’24/7 for any violations’]. For a full list of parking regulations and enforcement details, please refer to our parking policy or contact the office.
How much are carports/garages?
Carports are $50 extra a month and garages are $150 extra a month.
Are garages available?
Yes, garages are available at this property. Please contact the office for more information on availability, as well as any specific requirements to reserve a garage. We’re happy to assist with the reservation process.
What amenities are available to be reserved?
Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to use the facilities as they are open, but be aware that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.
What are the pool hours?
Pool hours are 10am to 10pm daily
What are the fitness center hours?
24/7 fitness center here at Landmark at Crowley
How many guests can I have in the amenity areas?
Residents are allowed up to 2 guests in the amenity areas. Excessive noise or overcrowding may lead to restrictions on the number of guests allowed.
Does the office hold packages for residents?
No, the office does not hold packages for residents. We recommend having packages delivered directly to your apartment or using a third-party service for delivery.
Does the community have package lockers?
No, our community does not have package lockers. We recommend having packages delivered directly to your apartment or utilizing other delivery services for secure handling.
Do I have to register with package locker services prior to moving in?
Our property does not utilize package lockers. If you have questions about package delivery or need assistance with receiving packages, please contact the office for further information.
Are there any specific delivery times I should be aware of?
At our community, delivery times are dependent on the delivery carrier. common carriers including but not limited to USPS, FedEx, UPS, and Amazon will provide delivery instructions and tracking details directly to the resident. For deliveries from services including Uber, Lyft, or similar services, we recommend including access instructions and directions to your apartment.
Is there a courtesy officer onsite to handle noise complaints?
Yes, our property does have a courtesy officer onsite.
Are there quiet hours in the community?
No, there are no formal quiet hours in the community. However, we ask all residents to be respectful of their neighbors and keep noise levels reasonable, especially during late-night or early-morning hours.
Is there 24/7 surveillance in the community?
No, our community does not have 24-hour surveillance. However, we encourage all residents to remain vigilant and report any suspicious activity to the office or local authorities to help maintain a safe environment.
Are there cameras in the parking lot areas?
No, there are no cameras in the parking lot areas. However, we encourage all residents to be mindful of security and report any suspicious activity through the resident portal at any time. If the situation is an emergency or requires immediate attention, please contact local authorities.
Can we add security cameras to our front/back doors?
Yes, you can install security cameras, provided they are positioned within your apartment’s entryway and don’t capture shared spaces. Additionally, they cannot cause any damages upon installation or removal. Please notify management prior to installation to ensure compliance with community guidelines.
Are utilities included with rent?
Utilities are billed separately from your rent. You’ll receive information on how to set up your utility accounts when you move in.
Are water bills allocated to residents?
Each unit has its own water meter, and you are billed directly based on your individual water usage. This ensures that you only pay for the water you consume. If you have questions about your bill, your water provider can offer more information.
What electric providers are available?
Residents can choose their electric provider
How many days can my guests stay?
Guests are welcome to stay for up to 7 days. For stays longer than this, please contact management for approval to ensure all residents’ comfort and safety.
Where can my guests park?
Guests are welcome to park in uncovered parking spaces. Spaces are available on a first-come, first-served basis, so please remind your guests to check posted signage for any time limits or restrictions.
Are there any restrictions on the number of guests?
No, there are no specific restrictions on the number of guests. We simply ask that all residents and their guests respect community rules and remain considerate of neighbors.
Do I need to notify the office when I have guests?
Yes, if you have guests staying for longer than 7 days, please notify the office in advance. This helps us manage guest access and ensure compliance with community guidelines.
Can I transfer because I have a pest control issue?
While we understand the concern regarding pest control issues, transferring to a different apartment is not typically an option solely due to pest-related matters. Our team is committed to resolving any pest control issues promptly and effectively. Please submit a request through the resident portal, and we will schedule an inspection and treatment with our pest control provider. If the issue persists, we will work with you to explore further solutions. If you’re experiencing ongoing concerns, please reach out to the leasing office for assistance.
What days do pest control vendors come?
Pest control services are scheduled every Monday. If you need additional treatments or have specific concerns, please submit a request in the resident portal.
Can additional services be requested?
Yes, additional pest control services can be requested outside of the regular schedule. Please note that these services may be at the cost of the resident. Contact the office by submitting a request in the resident portal for details on pricing and to arrange a visit.
What days does valet trash come?
Sunday through Thursday
Where are the trash bins located on site?
Trash bins are conveniently located throughout the property. We encourage residents to dispose of trash in these designated areas for proper waste management. If you have any questions, please contact the office or submit a request in the resident portal.
How many trash bags will valet services collect?
2 trash bags are the usual standard per home.
Can I opt out of valet trash?
No, residents are not allowed to opt out of valet trash.
Does valet vendor offer recycling?
At this time, we do not offer recycling.
How often are resident events held?
Resident events are generally held once a month. It’s a great opportunity to meet your neighbors, enjoy some fun activities, and stay connected with the community.
Can I bring my friend or family member to a resident event?
Absolutely! We’d love for you to bring a friend or guest to join our resident event.
What pets are allowed, and are there breed restrictions?
Our community welcomes a variety of pets, with a limit of 2 pets per apartment. However, certain breed restrictions may apply for dogs, such as ‘refer to our pet policy for specific breeds’. Exotic animals, including ferrets, rodents (excluding small caged pets like hamsters), snakes, lizards, or any poisonous animals, are not permitted. Please contact the office for the full pet policy, including size limits, breed restrictions, and any applicable fees.
What are the pet fees?
Our pet policy requires a $400 non-refundable pet fee, and $35 per month in pet rent for each pet. If you have any questions or need further details, feel free to contact the office or submit a request in the resident portal.
Can additional access remotes or keys be requested?
Additional access remotes or keys can be requested through the leasing office. Please note that there may be an associated cost for residents.
What are the fees for lost/broken access remotes/keys?
Currently, the fee for replacing lost or damaged Garage remotes/keys is $75.
Can I rekey my apartment?
No, residents are not permitted to rekey their apartments independently. However, you may contact the leasing office, and our team will be happy to assist with the rekeying process. Please note that there may be an out-of-pocket charge for this service.
Is there a limit to how many guests I can have?
No, there is no specific limit to the number of guest vehicles allowed to park. However, guests must follow all parking policies, including parking only in designated guest spaces. If you have questions about parking, please reach out to the office.
How do I register my guest’s vehicle?
Residents will be provided with information on how to have their guests register their vehicles.
Can my guest park in my carport?
No, guests are not permitted to park in resident-assigned carports or parking spaces. Guests should park in designated guest parking areas to avoid violations. For more information about parking policies, please contact the office or submit a request in the resident portal.
Are there any restrictions on guest parking duration?
Yes, all guests are required to register their vehicile. Also, within 24-hours your guests will have to register again.
Is internet/cable provided by the community?
No, our property is pre-wired for AT&T. Our residents can call AT&T with the provided number during move-in and can complete set-up from there.
If provided by the community, can I opt out and use a different service provider?
No, if internet and/or cable services are provided by the community, you are required to use the community-provided services. If you have any questions or concerns, please contact the office for further clarification.
What internet and cable providers service the community?
AT&T only
Are there any internet or cable installation fees?
No, there are no installation fees for internet and/or cable services provided by the community. However, if you choose to set up your own provider, any installation fees would be charged by the provider directly.
Is the mail area under video surveillance?
No, the mail area is not under video surveillance. Residents are encouraged to report any issues through the resident portal. For emergencies or urgent matters, please contact local authorities.
Do you have handicap apartments available?
Yes, currently, we do have ADA units available. Our community adheres to all fair housing rules and regulations.
Does the community offer private yards or green spaces?
Yes, the community offers private yards and green spaces for residents.
Does the community manage lawn services for private lawns?
Yes, our community manages lawn services for private lawns.
Are sprinkler services provided in areas of private yards?
Yes, sprinkler services are provided in private yards.
Can I add in ground lanterns to my private yard?
Yes, you are permitted to add ground lanterns to your private yard. Private yards only.
Do you accept Section 8 / vouchers?
Landmark at Crowley is a tax credit community operating in accordance with affordable housing program requirements. Our community reserves a portion of apartment homes for income-qualified households based on area median income (AMI) guidelines.
We accept Housing Choice Vouchers (HCV) and other forms of rental assistance. We do not refuse to lease to applicants solely because they participate in the Housing Choice Voucher program, and our policies are designed to comply with all applicable housing regulations.
Income limits, qualification criteria, and availability are subject to change. Please contact the leasing office for current program details.
How do I pay my rent?
Rent payments are made securely online through the resident portal.
How long does it take for an application to be approved?
Most applications are processed within 2–3 business days.
Is Landmark at Crowley a smoke-friendly community?
No, Landmark at Crowley is not a smoke-friendly community.
Is renter’s insurance required?
Yes, residents are required to maintain renters’ insurance throughout their lease term.
Is Landmark at Crowley pet-friendly?
Yes, Landmark at Crowley is pet-friendly. Breed restrictions, weight limits, and additional fees may apply. Contact our leasing team for more information.
Does Landmark at Crowley offer on-site maintenance?
Yes. We have on-site maintenance available to help keep your apartment in top condition.
How do I submit a maintenance request?
Submitting a maintenance request is easy. Residents can log into the online resident portal and submit a request anytime.
What if I have a maintenance emergency after hours?
For maintenance emergencies, simply contact our 24-hour maintenance number, and a team member will assist you as quickly as possible.
What maintenance responsibilities do residents have?
Residents are responsible for routine household upkeep inside their apartment. This includes tasks such as changing air filters.
+